Privacy Policy

WHEN YOU ACCESS OUR WEBSITE, YOU’RE TRUSTING US WITH YOUR INFORMATION. WE UNDERSTAND THIS IS A BIG RESPONSIBILITY AND WORK HARD TO PROTECT YOUR INFORMATION. WE DO NOT SELL YOUR INFORMATION TO ANY THIRD PARTY.

Pancakes From Scratch is very committed to protecting your privacy online.

Visitors to Pancakes From Scratch’s  website are not required to provide personal information. If you request information or forms from us we ask for information such as your name, address, e-mail address, and company. Any information collected from you for such purposes is voluntary.

Pancakes From Scratch is required to collect personal information about you when you register on our website. We need information such as your name, address, e-mail address, company name, title, and/or credit card information in order to fulfill certain online transactions. Pancakes From Scratch may also use that information to contact you about other information, services or products related to your purchase or interests in which you might be interested. Only you can make changes to your personal information. If you would like to correct any information that has been inaccurately provided to us or that has changed, or to delete your name and other personal information please select the “Contact Us” button of the appropriate Pancakes From Scratch page and send us clear instructions to that effect.

We collect information about the apps, browsers, and devices you use to access our site, which helps us provide relevant communication such as educational and promotional offers. We collect information about your location when you access our site or use our services, which helps us offer targeted specials and promotions, as well as understand the demand by region for our products.

The information we collect includes unique identifiers, browser type and settings, device type and settings, operating system, mobile network information including carrier name and phone number, and application version number. We also collect information about the interaction of your apps, browsers, and devices with our services, including IP address, crash reports, system activity, and the date, time, and referrer URL of your request.

If you use our website to make and receive calls or send and receive messages, we may collect telephony log information like your phone number, calling-party number, receiving-party number, forwarding numbers, time and date of calls and messages, duration of calls, routing information, and types of calls.

We collect information about your activity on our site, which we use to do things like recommend content and promotions you may care about. We use information we collect, like your email address, to interact with you directly. At all times, we provide an easily accessible way to opt-out of our communications.

Because our online services are offered in conjunction with the services of other companies such as app providers, virus protection, and other services necessary to run the business, Pancakes From Scratch will be sharing your information with those companies. We share the following information: Name, address, phone, company, and/or email to properly service you and/or reach you in event of issues. See Terms of Service – Privacy Policy, and Terms of Service – Sale or Distribution of Information.

If Pancakes From Scratch believes that you are violating Pancakes From Scratch’s  Terms of Service or are causing injury through interference or otherwise, Pancakes From Scratch will disclose personal information necessary to identify, contact or bring legal action, or when Pancakes From Scratch is legally required to disclose such information.

Pancakes From Scratch’s  website does contain links to other websites that may collect personal information about you, and we have no control over the privacy issues of those websites. You must contact such websites for their own privacy policies, if any. See Terms of Service regarding Links/Third Party Websites.

When you provide us with credit card information in order to complete a purchase transaction or for verification purposes, we transmit that credit card number in an encrypted format. We use industry-standard, SSL (secure socket layer) encryption. However, no data transmission over the Internet can be guaranteed to be 100% secure and so we can’t ensure or warrant the security of any information you transmit to us, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems.

Our site is for persons 18 years or age or older. When people under the age of 18 attempt to access with Pancakes From Scratch, we ask for a parent or guardian to provide consent before we collect any registration information. Any privacy policy changes will be posted here. Questions regarding Pancakes From Scratch’s  privacy statement can be directed to Customer Service team here.

Who we are

Our website address is: https://pancakesfromscratch.com.

This privacy policy describes how we collect, use, disclose, and otherwise handle your Personally Identifiable Information, or “PII” collected through our website pancakesfromscratch.com (the “Site”).

1. Information we collect through our Site.

Profile Information

You may choose to provide us with the following information in order to create an account and make a purchase through the Site (collectively, “Profile Information”):

  • your name, email address, phone number, and shipping address (so we can provide you with the products and services you have requested).

Providing your Profile Information is optional and is not required in order to browse the Site. You can change your Profile Information at any time by logging into your account or by contacting [email protected]

Payment Card Information

You may also provide your payment card information so that we may provide you with the goods and services you have requested. Pancakes From Scratch uses a third party payment processor and does not retain full payment card information in our systems. You can change or delete your payment card information at any time by logging into your account or by contacting [email protected]

Technical Data

When you visit our Site, our servers may automatically log the standard data provided by your web browser. It may include your computer’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, number of clicks on a page, and other details regarding your interactions with our Sites. We store this data through use of cookies, pixels, or other similar technologies which you can control by adjusting the permissions within your browser or device operating system. However, if you set your browser to disable certain technologies, such as cookies, some features of the Site may not function properly.

We also may also collect data about the device you are using to access our Site. This data may include the device type, operating system, unique device identifiers, device settings, and geo-location data. What we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us. Technical Data are not generally considered to be PII unless they are independently capable of identifying a consumer, household or device, or they are combined with other PII elements that are capable of identifying a consumer, household or device.

Survey Responses

From time to time, you may choose to participate in open or anonymous customer satisfaction surveys or other market research efforts. If the survey is anonymous, your responses will not be combined with your Profile Information and will not be considered PII under this Policy. However, if your email address or other contact information is provided with your response, we will treat your responses as Personal Information under this Policy.

2. Our use of your PII.

We use your PII in the following ways:

  • To process your transactions and provide you with the products and services you have requested.
  • To respond to your customer service requests and to communicate with you regarding your orders or other products and services (you can unsubscribe from marketing messages at any time).
  • To develop, provide, support and improve the Site and our services and offerings.
  • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested, including targeted offers and ads through our Site and third-party sites as more particularly described below.
  • For analytics, market research and business development purposes, including as more particularly described below.

3. Our disclosure of your PII.

We do not currently sell, trade, share or otherwise transfer your PII to third parties for their own direct marketing purposes. However, we may share your PII in the following circumstances:

To Affiliates & Business Transactions. We may disclose your information among our related affiliate entities or pursuant to a merger, acquisition, or other transaction resulting in a change of control or a sale of substantially all of the assets of our business or of a particular product line or division of our business, in which your case PII may become subject to the privacy policy of another entity.

To Vendors & Service Providers. We may disclose your information to our third party service providers, including, without limitation, IT service providers, analytics platform providers, marketing or advertising providers, professional advisors, and payment systems operators, with the understanding that these third parties will use your PII solely in their capacity as a service provider and in accordance with this Privacy Policy.

For Legal & Compliance Purposes. Lastly, we may disclose your information to authorized third parties if we believe we are required to do so in accordance with applicable law, to respond to a lawful request by a public authority, or if we believe that such disclosure is necessary or appropriate to protect our rights, safety, or property or the rights, safety and property of others.

4. Security.

We use commercially acceptable means to keep your PII secure and to prevent unauthorized access, or disclosure. That said, no method of electronic transmission or storage is 100% secure and we cannot guarantee absolute data security.

5. Cookies & other tracking technologies.

We use cookies, web beacons, session replay/screen capture, and other similar technologies to collect Technical Data as described in Section 1 above.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since every browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

However, if you turn cookies off, some of the features of our Site may not function properly.

Advertisers may also use technologies like cookies and web beacons to enable them to recognize your computer each time they send you an advertisement even when you are visiting another site. As a result, the advertiser would have the ability to deliver targeted advertisements that they believe would be of most interest to you. We do not have access to or control of the cookies that may be placed on your computer by third-party advertisers.

You can opt-out of receiving targeted ads from advertisers and ad networks that are members of the Network Advertising Initiative (NAI) or who follow the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising by visiting the NAI Website and the DAA Website.

Specific Tracking Technologies

  • Google. We use Google Analytics, Google AdSense Remarketing, Google Display Network Impression Reporting, Google Demographics and Interests Reporting, which use first-party cookies (like the Google Analytics cookies) and third-party cookies (like the DoubleClick cookie) to compile Technical Data. You can learn more about the information that is shared with Google Analytics here and opt-out of Google Analytics by installing their browser add-on here. We also use Google Custom Match Ads which allow us to personalize our ads that you are served with by providing your email address to Google in hashed form. You can opt-out of Google Match Ads from us by visiting the NAI and DAA websites linked above.
  • Facebook. We use Facebook Custom Audiences which allow us to personalize our ads that you are served with by providing your email address to Facebook in hashed form. You can opt-out of Facebook Custom Audiences ads from us by adjusting your privacy and advertising account settings within Facebook.
  • Microsoft Bing. We use the Universal Event Tracking (UET) feature within Microsoft’s Bing search engine. Please see the Microsoft Privacy Statement for more information.

6. Third-party links.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

7. Changes to this Privacy Policy

At our discretion, we may change our privacy policy to reflect current acceptable practices. We will take reasonable steps to let users know about changes via our website. Your continued use of this site after any changes to this policy will be regarded as acceptance of our practices around privacy and PII.

8. Miscellaneous

The Sites are general audience websites that are not directed to children younger than 13. We do not knowingly collect PII from children under the age of 13. If you believe we may have collected PII from your child on the Sites, please contact us and we will make reasonable efforts to delete it from our records, when required by law. California’s “Shine the Light” law permits California residents to request certain information regarding our disclosure of PII to third parties for their direct marketing purposes. However, we do not currently disclose PII to third parties for their direct marketing purposes.

9. Contacting Us

If you have any questions or complaints regarding this privacy policy, you may contact us at the information below.

Pancakes From Scratch

20 Hudson Yards, New York, NY 10001

United States

[email protected]

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

Additional information

How we protect your data

What data breach procedures we have in place

What third parties we receive data from

What automated decision making and/or profiling we do with user data

Industry regulatory disclosure requirements

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