Please read the following very carefully to ensure you understand each provision.
Updated December 8, 2020
These Terms & Conditions (“Terms”) are a legal contract between You and Pancakes From Scratch LLC, including all subsidiaries and other affiliates (collectively, the “Company”, “we”, “Pancakes From Scratch”, “us”, or “our”).
THIS AGREEMENT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN CIVIL LAWSUITS OR CLASS ACTIONS, AND ALSO LIMITS THE REMEDIES AVAILABLE TO YOU IN THE EVENT OF A DISPUTE.
Important Health Information
Pancakes From Scratch may provide health information from time to time solely as a convenience. No particular dietary, medical, physiological or health advice or result is offered, promised or guaranteed. By purchasing from Pancakes From Scratch, You acknowledge that Pancakes From Scratch makes no express or implied statements, representations, claims, or guarantees for any specific dietary or health-related results.
Pancakes From Scratch does not imply, suggest or represent that any of Our products/meals have been approved for any inpidual use by a medical doctor. Pancakes From Scratch products are NOT MEDICAL FOODS OR INTENDED FOR USE IN MEDICALLY SUPERVISED PROGRAMS. IF YOUR CHILD HAS ANY MEDICAL CONDITION, INCLUDING A FOOD ALLERGY, YOU MUST OBTAIN THE APPROVAL OF YOUR CHILD’S PHYSICIAN PRIOR TO STARTING A PROGRAM.
Disclosures About Ingredients, Allergens and Nutrition
We create foods and meals to help meet the general health and nutrition needs of children during various stages of development. Our meals are created in collaboration with professionals and arrive properly portioned for the child. All packaging includes ingredient information and You also may find the nutrition information on our Site.
Our food is made only in sanitary, commercial food kitchens that handle peanuts, tree nuts, shellfish, dairy, eggs, fish, meat, wheat and soy. Because of the potential presence of unintentional ingredients in Our food products resulting from the food preparation process, approval from the pediatrician of any child with a food allergy should be obtained before Your child is permitted to eat Our food. We do not knowingly add artificial ingredients (colors, flavors, or preservatives), refined sugars, trans fats, partially hydrogenated oils or high fructose corn syrup (HFCS) in our products.
You should not view any information provided on the Sites as a substitute for, or to augment in any way professional medical advice, diagnosis or treatment of any kind or nature. Seek the advice of your physician or other qualified healthcare provider with any questions you may have regarding a medical condition or anything you may think could be a medical condition. Pancakes From Scratch Products may include ingredients to which your child is allergic so always check the complete ingredients list. If you suspect that your child may be allergic or has an allergic reaction or is having some other adverse health event, immediately contact your healthcare provider or call 911 in the event of a medical emergency.
Pancakes From Scratch Billing
Weekly Subscription Plan
The first time You sign up for a weekly subscription to Pancakes From Scratch Products (the “Weekly Plan”), You are immediately charged for the first seven (7) days of the Weekly Plan at the time it is selected. All Plans are continuous subscription plans, and you will be charged the applicable price listed for the Weekly Plan no sooner than seven (7) days before each subsequent expected delivery date until your subscription is cancelled.
Monthly Subscription Plan
The first time You sign up for a monthly subscription to Pancakes From Scratch Services and Products (the “Monthly Plan”), You are immediately charged for the first four (4) weeks of the Monthly Plan at the time it is selected. All Plans are continuous subscription plans so You will be charged the applicable price listed for the Monthly Plan that you select no sooner than seven (7) days before the next four (4) week period begins until your subscription is cancelled.
Pancakes From Scratch may change the price of a Weekly Plan or Monthly Plan, introduce a new Plan, or cancel any subscription Plan from time to time, in its sole discretion, and will communicate any price or Plan changes to you in advance in accordance with the “Notice” section of the Terms. Price and Plan changes will take effect as of the next billing period following the date on which Pancakes From Scratch provides notice to you of the price or Plan change. Continuing to use Pancakes From Scratch Services and Products any time after the effective date of a price or Plan change constitutes Your acceptance of such price or Plan change. You have the option to cancel a subscription to a Weekly Plan and/or a Monthly prior to the effective date of the price or Plan change so make sure you read any Notice of price or Plan changes carefully.
Credits and Refunds
If you are not satisfied with a Product for any reason, you must contact our customer service team at [email protected] no later than twenty-four (24) hours following its delivery. Depending on the circumstances, and within the sole discretion of Pancakes From Scratch, we will provide a full or partial credit or refund of the purchase price for that Product delivery. Pancakes From Scratch may require either that the Product be returned to Pancakes From Scratch or that You send Pancakes From Scratch photographic images of or other documentation of the basis of Your dissatisfaction with the Product before we process a credit or refund. You forfeit the right to any credits upon cancellation. They are not cash or cash equivalents.
Cancel or Modify a Weekly Plan or Monthly Plan Subscription
Following receipt of Your first Product order, You have the right to modify a subscription to a Plan at any time online by properly using the “My Account” function accessed via the pancakesfromscratch.com Site, or by emailing Pancakes From Scratch Customer Service at [email protected]. Any amounts charged to or paid by You prior to such modification will not be refunded. A modification will ordinarily have no effect on any active order for which you have already been charged.
You have the right to cancel a subscription to a Plan at any time by contacting Pancakes From Scratch Customer Service by email at [email protected].
To avoid charges for orders placed but that You no longer wish to receive, You must pause or cancel your subscription prior to the date on which You are to be charged for Your next order. The deadline on which You will be charged for Your next Product order for Weekly Plans is emailed to You each week. The deadline on which You will be charged for Your next Product order for Monthly Plans is emailed to You every four (4) weeks. The charge date typically occurs six (6) or seven (7) days before expected delivery, but can vary.
If You attempt to cancel a subscription to a Plan before receiving Your first Product order, Your first order may or may not be cancelled and related amounts paid may or may not be refunded to you, depending on factors including, but not limited to, the status of the Products in our production process and any promotions applied, determined within the sole discretion of Pancakes From Scratch. Pancakes From Scratch will notify You if any of pending Product orders will or will not be cancelled and/or refunded.
Except as noted otherwise, all amounts charged to or paid by You prior to such cancellation or modification will not be refunded. Cancellations or modifications will ordinarily take effect immediately following production and delivery of any Product order for which You have already been charged.
Food Substitution Policy
Although Pancakes From Scratch takes every reasonable measure to have sufficient inventory to fill every order, availability of any Product(s) may change without notice. Pancakes From Scratch is not responsible for unavailability of Product due to demand, unavailability of ingredients or other reasons beyond Pancakes From Scratch’s control.
In fulfilling Product orders, Pancakes From Scratch reserves the right to substitute a similar food Product. When making substitutions, Pancakes From Scratch uses it best efforts to meet the requirements of your particular Pancakes From Scratch plan. Because substituted food Product items may contain different ingredients and allergens than those in items originally ordered, please consult ingredient information before allowing your child to consume such items.
We use third-party carriers (e.g. OnTrac) to deliver your food Product packages. Tracking information is provided for every package shipped. It is necessary that You provide us with the completely accurate shipping information and any additional instructions required for delivery. For any shipping error caused by the carrier (including damaged packages or delayed deliveries), a refund or replacement Product delivery at no additional charge will be made at Pancakes From Scratch’s sole discretion. Pancakes From Scratch may require that You provide documentation (e.g. photos, digital images, etc.) of shipping damage. For any shipping error caused by a mistake or omission of shipping information provided by You, we will provide no more than one courtesy replacement Product shipment per year at fifty percent (50%) of the purchase price.
Delivery and Risk of Loss
Risk of Loss.
Title to each food Product shipped to You passes to You at the time of delivery to the address listed on Your account. As these Products are perishable, Pancakes From Scratch does guarantee the condition of the food Products of any delivery that has to be re-routed or is held for pick-up any time after 8:00pm local time on the scheduled delivery date.
Delivery Timing/Duty to Inspect Each Product Delivery
Our Product packaging is designed to keep your order fresh and cool for at least 36 hours from the time it leaves our facility. Shipments are scheduled for delivery no later than 9:00pm on the specified delivery date. You have a duty to accept and inspect each Product shipment immediately upon arrival to confirm that it is in good condition and to ensure, using an accurate kitchen thermometer, that each Product is still cool (39 degrees Fahrenheit or lower for the internal temperature). If your delivery arrives later than 9:00pm on the specified delivery date of your order then immediately refrigerate all the meals and contact us at [email protected] within 24 hours of receiving your package and prior to serving the meals that arrived in your package. We will determine in our discretion if a replacement package or refund is appropriate.
In the event that delivery is delayed as the result of weather or other impediments beyond our reasonable control, a scheduled delivery date may be modified or cancelled. If Pancakes From Scratch reasonably determines that a delivery cannot be made at or before the scheduled date/time, we may, in our sole discretion, offer a credit or refund. If You are not at home when Your delivery arrives, the courier will generally leave the package at the front door. Detailed delivery instructions can be provided when subscribing to a Plan, such as requesting that a delivery be left with a doorman or neighbor. Any inpidual at the delivery address who accepts a Product delivery is presumed to have authority to receive such delivery. In cases in an alternative recipient is designated, such person shall accept the delivery under all of the same terms and conditions that apply when You accept delivery personally.
Alternate Delivery Address
The delivery address provided when subscribing to our Services/product Plans will be the default delivery address. The Company will deliver a Product shipment to an alternative address upon request only if: (1) the request is made prior to the date on which You are to be charged for Your next order; and (2) the alternative address is within the geographic area in which Pancakes From Scratch then provides Services/products. Pancakes From Scratch will continue to ship deliveries to the alternative address provided until notified otherwise. You remain solely responsible for providing the correct delivery address for shipments and Pancakes From Scratch has no responsibility for refused, returned, misaddressed or lost packages due to Your inadequate delivery instructions or failure to select the correct delivery address.
To maintain the quality and integrity of the products, you must immediately upon delivery refrigerate all perishable products (at a temperature of 38 degrees Fahrenheit or below) upon delivery and follow the U.S. Department of Agriculture’s (“USDA”) instructions on refrigeration and food safety, which can be found here.
From the time of delivery, the condition and consumption of the Products are solely at your risk, and you are solely responsible for the proper and safe washing, handling, preparation, storage, cooking, use and consumption of the Products following delivery. We recommend that you follow the USDA’s instructions on safe food handling, which can be found here. Pancakes From Scratch also recommends that you follow the FDA instruction on safe food handling which can be found here: https://www.fda.gov/media/91319/download. Failure to follow safe food handling practices and temperature recommendations may increase the risk of foodborne illness. In addition, pregnant women, young children, the elderly and individuals with compromised immune systems should follow the U.S. Food and Drug Administration’s recommendations on food consumption for at-risk groups, which can be found here.
Your failure to follow all safe food handling practices and temperature recommendations increases the risk of food-borne illness. If You are not at home when Your Product delivery arrives, the courier will generally leave the package for You at the front door. Our products are packaged with insulated liners and gel packs and will typically remain fresh for up to several hours following delivery. However, depending on the season and temperature in Your geographic area at the time of delivery, You are solely responsible to ensure that the Products are properly stored after delivery and prior to consumption. The Products are designed to remain fresh for a specified period of time under proper storage conditions. Each Product delivery will include instructions on the date by which each Product should be consumed. A product package may include a specific “use by” date or instruct You to consume the product within a certain number of days of delivery. These instructions should be strictly followed.
YOU ARE SOLELY RESPONSIBLE FOR, AND ASSUME ALL RISKS RELATED TO, THE PROPER AND SAFE STORAGE, REFRIGERATION AND/OR FREEZING, HANDLING, PREPARATION, STORAGE, USE AND CONSUMPTION OF THE PRODUCTS DELIVERED TO YOU. YOU ARE ALSO SOLELY RESPONSIBLE FOR KNOWING ABOUT ANY FOOD ALLERGIES OR OTHER CONDITIONS YOUR CHILD MAY HAVE AND ENSURING THAT YOUE CHILD IS NOT EXPOSED TO ANY FOOD OR INGREDIENT THEY MAY CAUSE YOUR CHILD TO EXPERIENCE ANY ADVERSE EFFECT, FOR VERIFYING THE QUALITY AND INTEGRITY OF THE PRODUCT PACKAGES AND THEIR CONTENTS BEFORE SAFELY STORING, HANDLING, PREPARING, USING OR FEEDING SUCH PRODUCTS TO ANY CHILD. FURTHER, YOU UNDERSTAND, ACKNOWLEDGE AND AGREE THAT WE AND/OR OUR THIRD-PARTY FULFILLMENT VENDORS STORE, PORTION AND PACKAGE PRODUCTS CONTAINING THE MAJOR FOOD ALLERGENS (MILK, WHEAT, EGG, SOY, FISH, CRUSTACEAN SHELLFISH, PEANUTS AND TREENUTS) AND CANNOT GUARANTEE THAT CROSS-CONTAMINATION WILL NOT OCCUR BETWEEN PRODUCTS.
You are not permitted to resell or otherwise use for commercial purposes Pancakes From Scratch’s food or other products.
Minimum Age Requirement
Use of the Sites is intended only for users who are 18 years of age or older and reside in the United States.
Your Responsibility to Protect Your Account
Pancakes From Scratch reserves the right to withdraw or amend this Site and other Sites, and any service, feature, function, content or material we provide on the Sites, in its sole discretion without prior notice. Pancakes From Scratch is not liable in any way if, for any reason, all or any part of the Sites is unavailable at any time or for any period. From time to time, Pancakes From Scratch may restrict the access to some part or the Sites, by users, including registered users.
When requesting access to this Site or any other Sites, You will be asked to create an account and establish a password. You are entirely responsible for maintaining the confidentiality of your password and for all activity related to the Sites either initiated by You or by anyone You allow to use your account. You agree to safeguard your account password from access by others and to indemnify and hold harmless Pancakes From Scratch for any loss incurred by Pancakes From Scratch or another party resulting in any way from someone else using your account or password. Pancakes From Scratch has the right to disable any user name, password or other identifier, without limitation, at any time, and in its sole discretion for any or no reason, if, in Pancakes From Scratch’s opinion, you have violated any Terms.
Information About You and Your Visits to the Site
Content Posted by You
Content posted by You includes, but is not limited to, ratings and reviews of meals, postings on Pancakes From Scratch’s bulletin/message boards or social media pages, and any information or content that is disclosed in chat rooms or user blogs. The Pancakes From Scratch Sites contain various pages where You and certain other individuals may post content. You agree to only post content to the Sites that You have authored/created or for which you have received the express permission to post on the Sites from the content owner. Posting or distributing content that is illegal or that violates any of these Terms is prohibited. By posting or distributing content to the Sites, you represent and warrant that (a) you own all of the rights to the content or are authorized to use and distribute the content to these Sites and (b) the content does not and will neither infringe any copyright, intellectual property right or any other third-party right nor violate any applicable law or regulation.
You should carefully choose the information You post on the Sites. You agree that any content that You post to the Sites is neither confidential nor proprietary. You may not post the following items: telephone numbers, street addresses, last names, URLs to external sites, any form of HTML or programming code, or any photographs containing nudity, or obscene, lewd, excessively violent, harassing, sexually explicit, or otherwise objectionable subject matter. You agree to remain solely responsible for anything you may post on these Sites and the consequences of posting anything on these Sites and to indemnify and hold harmless Pancakes From Scratch from any responsibility or liability of any type that may arise in connection with the content or accuracy of any content posted by you or any other user of the Sites.
Content Posted by Other Users
Pancakes From Scratch is not responsible for, and does not adopt, endorse, or content in any posting made by other users on the Sites. You are solely responsible for your reliance on anything posted by another member on the Sites. Under no circumstances will Pancakes From Scratch be held liable, directly or indirectly, for any loss or damage caused or alleged to have been caused to you or any third party in connection with the use of or reliance of any content posted by a third party on the Sites. If you become aware of any misuse of the Sites by any person, please contact Pancakes From Scratch at [email protected].
If you feel threatened or believe someone else is in danger, you should contact your local law enforcement agency immediately. Pancakes From Scratch has the right to remove any user contributions from these Sites for any or no reason. Pancakes From Scratch reserves the right to take necessary legal action against users.
Activities Prohibited on the Site
You agree to refrain from any activities involving the Sites that is harmful, offensive, unlawful, or prohibited, as determined by Pancakes From Scratch. Pancakes From Scratch reserves the right to investigate and take appropriate legal action against anyone who, in the sole discretion of Pancakes From Scratch, engages in any such harmful, offensive, unlawful or prohibited activities. Prohibited activities include, but are not limited to, the following: 1) Using the site for any purpose in violation of any local, municipal, state, national, or international law; 2) Posting material infringes the intellectual property rights, privacy rights, publicity rights, trade secret rights, or any other rights of any party; 3) Posting material that is unlawful, obscene, defamatory, threatening, harassing, abusive, slanderous, hateful, or embarrassing to any other person or entity as determined by Pancakes From Scratch in its sole discretion or pursuant to local community standards; 4) Posting advertisements or solicitations for business; 5) Posting chain letters or pyramid schemes; 6) Impersonating another person; 7) Distributing viruses or other harmful computer code; 8) Harvesting or otherwise collecting information about others, including e-mail addresses, without their consent; 9) Allowing any other person or entity to use your identification for posting or viewing comments; 10) Posting the same note more than once or “spamming”; 11) Harassing, threatening, stalking, or abusing any person; 12) Engaging in any other conduct that restricts or inhibits any other person from using or enjoying the site, or which, in the sole discretion of Pancakes From Scratch, exposes Pancakes From Scratch or any of its customers or suppliers to any liability or detriment of any type; and 13) Continuing to disrupt the normal flow of dialogue, or posting comments that are not related to the topic being discussed (unless it is clear the discussion is free-form) after receiving a warning from Pancakes From Scratch. Pancakes From Scratch is not responsible to monitor or evaluate such any content posted on the Sites by any users. However, Pancakes From Scratch reserves the right, but is under no obligation, to take any or all of the following actions: 1) Record the dialogue or content posted on any pages of the Site; 2) Investigate an allegation that anything posted on the site does not conform to these Terms and determine, in its sole discretion, to remove or request the removal of the posting; 3) Remove postings which are abusive, illegal, or disruptive, or that otherwise fail to conform with these Terms; 4) Terminate a user’s access to the site upon any breach of these Terms; 5) Monitor, edit, or disclose any posting on the site; 6) Edit or delete any communications posted on the site, regardless of whether such communications violate these standards; 7) Disclose user information, including personal identity and other personal information, to any third party who legitimately claims that material posted violates their rights, including their intellectual property rights or their right to privacy; and 8) Cooperate fully with any law enforcement official, regulatory authority or court order requesting or directing Pancakes From Scratch to disclose the identity or other information of anyone posting any materials on or through the Site or any Sites, without limiting the foregoing.
YOU WAIVE AND HOLD Pancakes From Scratch HARMLESS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY Pancakes From Scratch, DURING OR AS A RESULT OF ITS INVESTIGATIONS, AND FROM ANY ACTIONS TAKEN AS A CONSEQUENCE OF INVESTIGATIONS BY Pancakes From Scratch, LAW ENFORCEMENT AUTHORITIES OR OTHER THIRD PARTIES.
Pancakes From Scratch does not undertake to review any materials before they are posted on the Sites and cannot ensure prompt removal of objectionable material after it has been posted. Pancakes From Scratch assumes no liability for any action or inaction regarding Site transmissions, communications or content provided by any user or third party. Pancakes From Scratch has no liability or responsibility to anyone for performance or nonperformance of the activities described in this section.
Pancakes From Scratch has the right to terminate Your account and your access to the Site or Sites for any reason, including, without limitation, if Pancakes From Scratch, in its sole discretion, considers your use to be unacceptable. Pancakes From Scratch may, but shall not be under any obligation to, provide you a warning prior to termination of your use of the Site or Sites.
The entire contents of the Site or Sites are copyrighted as a collective work under the laws of the United States and other copyright laws. Pancakes From Scratch holds the copyright in the collective work. The collective work includes works which may be property of others. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download portions of the material from the different areas of the Site or Sites solely for your own non-commercial use, unless otherwise permitted (e.g., in the case of electronic coupons, etc.). Any redistribution, retransmission or publication of any copyrighted material is strictly prohibited without the express written consent of the copyright owner. You agree not to change or delete any proprietary notices from materials downloaded from the Site or Sites.
The Site and its entire contents, features and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof), are owned by Pancakes From Scratch or its affiliates, its licensors or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.
These Terms permit you access to the Sites for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store or transmit any of the material on our Site.
You must not (i) modify copies of any material or content from the Sites; (ii) use any illustrations, photographs, video or audio sequences or any graphics separately from the accompanying text, or (iii) delete or alter any copyright, trademark or other proprietary right notices from copies of materials from the Sites. You must not access or use for any commercial purposes any part of the Sites or any Services or materials available through the Sites.
If you print, copy, modify, download or otherwise use or provide any other person with access to any part of the Sites in breach of the Terms, your right to use the Sites will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. No right, title or interest in or to the Site or any content on the Sites is transferred to you, and all rights not expressly granted are reserved by Pancakes From Scratch. Any use of the Site not expressly permitted by these Terms is a breach of these Terms and may violate copyright, trademark and other laws.
The Pancakes From Scratch name, logo and all related names, logos, product and service names, designs and slogans are trademarks of Caer, Inc. or its affiliates or licensors. You must not use such marks without the prior written permission of Pancakes From Scratch. All other names, logos, product and service names, designs and slogans on the Sites are the trademarks of their respective owners.
If you believe any materials accessible on or from the Sites infringe your copyright, you may request removal of those materials (or access thereto) from this Sites by contacting Pancakes From Scratch (as set forth below) and providing the following: 1) Identification of the copyrighted work that you believe to be infringed. (Include a description of the original work and, where possible, copy or the location [e.g., URL] of an authorized version of the work); 2) Identification of the material that you believe to be infringing and its location. (Please include a description the material, its URL or any other pertinent information that will allow us to locate the material); 3) Personal identification, including your name, address, telephone number, and e-mail address; 4) A statement that you have a good faith belief that the complained use of the materials is not authorized by the copyright owner, its agent, or the law; 5) A statement that the information that you have supplied is accurate, and indicating that “under penalty of perjury,” you are the copyright owner or are authorized to act on the copyright owner’s behalf; and 6) A signature or the electronic equivalent from the copyright holder or authorized representative.
Send this information by mail to Pancakes From Scratch, 20 Hudson Yards, New York, NY 10001 ATTN: Legal Department. In an effort to protect the rights of copyright owners, Pancakes From Scratch maintains a policy for the termination, in appropriate circumstances, of subscribers, account holders or users of the Sites who are repeat infringers.
The Sites and/or Site and the content are provided on an “as is” and “as available” basis. There are no warranties which extend beyond the description on the face hereof.
TO THE FULLEST EXTENT PERMITTED BY LAW, Pancakes From Scratch, ITS LICENSORS, AND ITS SUPPLIERS, DISCLAIM ALL WARRANTIES, EITHER EXPRESSED OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OF THIRD PARTIES’ RIGHTS, AND FITNESS FOR PARTICULAR PURPOSE.
Pancakes From Scratch makes no warranty as to the reliability, accuracy, timeliness, usefulness, adequacy, completeness or suitability of the Sites and/or Site. Pancakes From Scratch cannot and does not warrant against human and machine errors, omissions, delays, interruptions or losses, including loss of data. Pancakes From Scratch cannot and does not guarantee or warrant that files available for downloading from these Sites and/or Site will be free of infection by viruses, worms, Trojan horses, or other codes that manifest contaminating or destructive properties. Pancakes From Scratch cannot and does not guarantee or warrant that any content you post on the Sites will remain on the Sites. Pancakes From Scratch does not warrant or guarantee that the functions or services performed on the Sites and/or Site will be uninterrupted or error-free or that defects in the Sites and/or Site will be corrected.
Pancakes From Scratch may disable all or any social media features and any links at any time without notice in our discretion.
Links from the Site
If the Site contains links to other sites and resources provided by third parties, these links are provided for your convenience only. This includes links contained in advertisements, including banner advertisements and sponsored links. Pancakes From Scratch has no control over the contents of those sites or resources, and accepts no responsibility for them or for any loss or damage that may arise from Your use of them. If You decide to access any of the third-party websites linked to this Site, You do so entirely at Your own risk and subject to the terms and conditions of use for such websites.
The Sites and/or Site may include content provided by third parties, including materials provided by other users, bloggers and third-party licensors, syndicators, aggregators and/or reporting services. All statements and/or opinions expressed in these materials, and all articles and responses to questions and other content, other than the content provided by Pancakes From Scratch, are solely the opinions and the responsibility of the person or entity providing those materials. These materials do not necessarily reflect the opinion of Pancakes From Scratch. Pancakes From Scratch is not responsible, or liable to You or any third party, for the content or accuracy of any materials provided by any third parties.
Limitation of Liability
Pancakes From Scratch’s ENTIRE LIABILITY AND YOUR EXCLUSIVE REMEDY WITH RESPECT TO ANY DISPUTE WITH Pancakes From Scratch IS TO DISCONTINUE YOUR USE OF THE SITE. Pancakes From Scratch AND ITS VENDORS SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES ARISING FROM YOUR USE OF THE SITES AND/OR SITE OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SITES AND/OR SITE. THESE EXCLUSIONS FOR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES INCLUDE, WITHOUT LIMITATION, DAMAGES FOR HEALTH-RELATED ISSUES, LOST PROFITS, LOST DATA, LOSS OF GOODWILL, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, EVEN IF Pancakes From Scratch HAD BEEN ADVISED OF THE POSSIBILITY THEREOF AND REGARDLESS OF THE LEGAL OR EQUITABLE THEORY UPON WHICH THE CLAIM IS BASED. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES OR JURISDICTIONS, Pancakes From Scratch’s AND ITS VENDORS’ LIABILITY SHALL BE LIMITED TO THE EXTENT PERMITTED BY LAW.
You agree to indemnify, defend, and hold Pancakes From Scratch, its officers, directors, employees, agents, licensors, and suppliers, harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, Your violation of these Terms or Your use of the Sites and/or Site, including, but not limited to, any content that You may post, any use of the Sites’ AND/OR Site’s content, services and products other than as expressly authorized in these Terms or Your use of any information obtained from the Sites and/or Site.
Governing Law and Jurisdiction
These Terms, Your use of the Sites, Services and Products shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of laws rules.
Resolving Disputes — Arbitration
Most customer concerns can be resolved quickly and to the customer’s satisfaction by contacting our customer service department at [email protected]. If Pancakes From Scratch’s customer service department is unable to resolve a complaint you may have to your satisfaction (or if Pancakes From Scratch has not been able to resolve a dispute it has with you after attempting to do so informally), we each agree to resolve those disputes through binding arbitration or small claims court instead of in courts of general jurisdiction, except as otherwise specified above.
With the exception of an IP Protection Action brought by Pancakes From Scratch, as described above, all disputes or claims that arise under or related to these Terms (whether in contract, tort or otherwise, whether past, pre-existing, or future, and including statutory, consumer protection, common law, intentional tort, injunctive, and equitable claims) will be resolved either in small claims court or by individual arbitration in accordance with the rules of the American Arbitration Association (“AAA”). Unless you and Pancakes From Scratch agree otherwise, any arbitration hearings will take place in Los Angeles, California, The AAA Rules are available online at adr.org, by calling the AAA at 1-800-778-7879. Pancakes From Scratch agrees that it will pay a consumer’s filing fee for the arbitration.
You agree to arbitration on an inpidual basis. In any dispute, NEITHER YOU NOR Pancakes From Scratch SHALL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST OTHERS, OR ARBITRATE OR OTHERWISE PARTICIPATE IN ANY CLAIMS AS A REPRESENTATIVE, CLASS MEMBER, OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. If any provision of this arbitration section of the Terms is found unenforceable, the unenforceable provision shall be severed, and the remaining arbitration terms shall be enforced (but in no case shall there be a class arbitration).
The arbitrator shall be empowered to grant whatever relief would be available in court under law or in equity. Any award of the arbitrator shall be final and binding on each of the parties, and may be entered as a judgment in any court of competent jurisdiction. This transaction and the arbitration shall be governed by the Federal Arbitration Act 9 U.S.C. sec. 1-16 (FAA).
Waiver and Severability
No waiver by Pancakes From Scratch of any of the terms and conditions set forth in these Terms and Conditions shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Pancakes From Scratch to assert a right or provision under these Terms and Conditions shall not constitute a waiver of such right or provision.
If any provision of these Terms and Conditions is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms and Conditions will continue in full force and effect.
Changes to the Site
Pancakes From Scratch may update the content on this Site from time to time, but its content is not necessarily complete or up-to-date. Any of the material on the Site may be out of date at any given time, and Pancakes From Scratch is under no obligation to update such material.
We may update these Terms and Conditions from time to time at our sole discretion. The modified Terms and Conditions will be effective immediately following posting and You agree to the new posted Terms and Conditions by continuing your use of the Site and/or using the Service. Each time you use the Site or place an order, you reaffirm your acceptance of the then-current Terms and Conditions, and your agreement to be bound hereby. You are responsible for staying informed of any changes and are expected to check this page from time to time so You are aware of any changes. If you do not agree with the modified Terms and Conditions, You may not access or use the Sites or order, receive or use the Products.
Online Purchases and Other Terms and Conditions
All purchases through this Site or other transactions for the sale of Products or Services or information formed through the Site or as a result of visits made by You are governed by these Terms and Conditions.
Additional terms and conditions may also apply to specific portions, services or features of the Site. All such additional terms and conditions are hereby incorporated by this reference into these Terms and Conditions.
Pancakes From Scratch may deliver notice to You under these Terms and Conditions by means of electronic mail, a general notice on the site, or by written communication delivered by first class U.S. mail to the address on record in Your Pancakes From Scratch account. You may give notice to Pancakes From Scratch at any time via electronic mail or by letter delivered by first class postage prepaid U.S. mail or overnight courier to the following address: Pancakes From Scratch, 20 Hudson Yards, New York, NY 10001, Attn: Legal Department.
Telephone Calls and SMS Text Messages
Upon signing up for a Plan, You will be asked to provide us with a telephone number at which we can reach you. That number is required for shipping and so that Pancakes From Scratch can reach you with informational calls related to your transactions. All calls to and from Pancakes From Scratch may be monitored or recorded for quality and training purposes.
These Pancakes From Scratch Gift Card Terms and Conditions (“Gift Card Terms”) set out the terms and conditions that apply to your purchase and redemption of any Pancakes From Scratch Gift Card. Your purchase, use, or acceptance of a Pancakes From Scratch Gift Card indicates your acceptance of these Gift Card Terms and the Pancakes From Scratch Terms, incorporated herein by this reference, so please read them carefully. If you don’t agree to these Gift Card Terms and the Pancakes From Scratch Terms, you may not purchase or redeem any Pancakes From Scratch Gift Card.
These Gift Card Terms are in addition to the Pancakes From Scratch Terms, but only to the extent necessary to govern your purchase or redemption of a Pancakes From Scratch Gift Card. Capitalized terms not defined in these Gift Card Terms will have the same meaning as in the Pancakes From Scratch Terms. If these Gift Card Terms expressly conflict with the Pancakes From Scratch Terms, these Gift Card Terms will govern, prevail and control.
Pancakes From Scratch Gift Cards can only be used to redeem eligible goods in the United States from a Pancakes From Scratch Site. Pancakes From Scratch Gift Cards cannot be reloaded, resold, transferred for value or redeemed for cash (except as required by law). No portion of the balance on your Pancakes From Scratch Gift Card (“Pancakes From Scratch Balance”) may be transferred to another Pancakes From Scratch account.
Our Pancakes From Scratch Gift Cards may require the recipient (the “Recipient”) to set up a Pancakes From Scratch account. In these cases, the Recipient of a Gift Card may be required to provide a credit card (or other approved payment method) when redeeming the Pancakes From Scratch Gift Card to cover recurring subscription fees that exceed the amount of the Gift Card in addition to any applicable taxes and other charges. For more information about our subscriptions, cancellation policy and recurring charges please see the appropriate section in Pancakes From Scratch Terms. No taxes are charged on the purchase of Pancakes From Scratch Gift Cards. Applicable taxes and shipping may be charged when Pancakes From Scratch Gift Cards are redeemed. Certain products may not be available for purchase with a Pancakes From Scratch Gift Card.
Purchases made with your Gift Card will be deducted from your Pancakes From Scratch Balance. Any unused Pancakes From Scratch Balance will remain associated with your Pancakes From Scratch account but if a purchase exceeds your Pancakes From Scratch Balance, you must pay the remaining amount with a credit card (or other approved payment method).
Limitations; Restrictions; Risk of Loss
Gift Cards are non-refundable. We are not responsible for any lost, stolen or destroyed Pancakes From Scratch Gift Card or use by someone other than yourself or the intended Recipient, so please keep your Pancakes From Scratch Gift Card safe. These Gift Card Terms are subject to change without notice at any time and in our sole discretion. Pancakes From Scratch Gift Cards are void where prohibited.
Use of Gift Cards for unauthorized advertising, marketing, sweepstakes or other promotional or commercial purposes is strictly prohibited. Pancakes From Scratch Gift Cards may not be combined with certain promotional offers. We reserve the right to refuse Pancakes From Scratch Gift Card sales to anyone and limit how many Pancakes From Scratch Gift Cards an inpidual may purchase or redeem. If we suspect that a Pancakes From Scratch Gift Card is obtained, used or applied to a Pancakes From Scratch account (or your Pancakes From Scratch Balance is applied to a purchase) fraudulently, unlawfully or otherwise in violation of these Gift Card Terms, we reserve the right to void Pancakes From Scratch Gift Cards or any component of your Pancakes From Scratch Balance, close your account, and bill alternative forms of payment.
Gift Cards don’t expire or decrease in value if you don’t use them. We don’t charge activation, service charges or dormancy fees.
From time to time, you may be awarded with or receive “rewards,” “promotional gift cards”, “credits”, “vouchers”, “Groupons” or similar physical or electronic gift cards that are given away free with a purchase, or distributed as a reward, incentive, or as part of a marketing, promotional or customer loyalty program (collectively, “Promotional Cards”). As a general matter, these Promotional Cards shall have the same terms and conditions as the Gift Cards described here, however, they may have expiration dates, delayed activation dates or may be subject to additional restrictions or exemptions as provided on the Promotional Cards themselves or any packaging or other written materials that accompany such Promotional Cards or any applicable law.
Pancakes From Scratch makes no representation or warranty, express or implied, including but not limited to warranties of merchantability or fitness for a particular purpose or any other matter with respect to the goods. If a model or sample was shown to Purchaser, such model or sample was used merely to illustrate the general type and quality of goods sold by Seller and not to represent that the Goods would necessarily conform to such model or sample. Any description is for the sole purpose of identifying the Goods and no affirmation, promise, description, sample or model shall be deemed part of the basis of the bargain.
Purchaser understands that the Equipment described herein may be dangerous if improperly used. Purchaser acknowledges that it must contact the original manufacturer to obtain up-to-date installation and operation manuals and other information to insure the safe operation of Goods. Seller will not be responsible for any loss or injury resulting from defects or alleged defects in the Goods sold or from the subsequent use of the items. Purchaser agrees to defend any suit, action or cause of action brought against Seller, its directors, officers, employees and other agents and representatives by any person based on any such alleged injury, illness, or damage and to pay all damages, costs and expenses including, but not limited to, attorney’s fees or legal expenses in connection therewith or resulting therefrom.
Reward Center Terms
These Terms apply to your access to, and participation in, the Pancakes From Scratch Rewards program in the United States (“Pancakes From Scratch Rewards”), which is operated by Pancakes From Scratch. These Terms do not alter in any way the terms or conditions of any other agreement you may have with Pancakes From Scratch for other products or services. Pancakes From Scratch reserves the right to change or modify these Terms or any policy, FAQ, or guideline pertaining to Pancakes From Scratch Rewards, in whole or in part, at any time and in its sole discretion. Any changes or modifications will be effective immediately upon posting the revisions to https://pancakesfromscratch.com/terms-and-conditions/, and you waive any right you may have to receive specific notice of such changes or modifications. Your continued access to or participation in Pancakes From Scratch Rewards following any such changes or modifications confirms your acceptance of these Terms and such changes or modifications; therefore, you should review these Terms and the policies, FAQs and guidelines pertaining to Pancakes From Scratch Rewards frequently to understand the terms and conditions that apply to your access to and participation in Pancakes From Scratch Rewards. If you do not agree to these Terms, you must stop accessing and participating in Pancakes From Scratch Rewards.
Pancakes From Scratch Rewards is intended for personal use only. Commercial use is prohibited. Pancakes From Scratch Rewards is not targeted towards, nor intended for use by, anyone under the age of 13. If you are between the ages of 13 and 18, you may access and participate in Pancakes From Scratch Rewards only under the supervision of a parent or legal guardian who agrees to be bound by these Terms.
About Pancakes From Scratch Rewards
Pancakes From Scratch Rewards is one way in which Pancakes From Scratch endeavors to reward and thank loyal customers for patronizing our business and purchasing Pancakes From Scratch products. Pancakes From Scratch Rewards members are able to earn and accumulate “Points” that can be redeemed for Pancakes From Scratch Rewards benefits (“Rewards”) at the Pancakes From Scratch Reward Center and are eligible to receive certain additional benefits.
Joining Pancakes From Scratch Rewards
To be eligible to join Pancakes From Scratch Rewards in accordance with these Terms, you must register a physical address in the 48 contiguous United at the time you join Pancakes From Scratch Rewards.
In order to join Pancakes From Scratch Rewards and begin accumulating Points, you must purchase a qualifying Pancakes From Scratch product from pancakesfromscratch.com, create a Pancakes From Scratch Account and password, and complete the “How Did You Hear About Us?” Survey available for completion in your Pancakes From Scratch Account. Note that such creation of an account password and participation in the “How Did You Hear About Us?” Survey will automatically register a Pancakes From Scratch Rewards account.
The Pancakes From Scratch Rewards registration process may require that you provide the following information: username, password, email address, physical address, telephone number, baby’s birthday, baby’s name, applicable Credit Card and a card verification value (CVV or CV2), card verification code (CVC) or card code verification (CCV).
The Rewards that are available to you through Pancakes From Scratch Rewards are based on the number of Points that you earn. You will earn Points for the following: Refer a Friend (1,500 pts), Create account (100 pts), Complete Survey (100 pts), Share on Facebook (200 pts), Share on Instagram (200 pts), Read Founding Story (100 pts), Book 1st Nutritionist Session (500 pts), Check back next week to unlock! (600 pts), Get your first delivery (Surprise in box!), Read Rainbows in Windows (200 pts), Rate you first flavor (600 pts), Celebrate “8” month birthday (500 pts), Get your Second Delivery (Surprise in box!), Try our Immunity Pack (500 pts), 4 Orders Delivered (25,000 pts), Stock Up on Frozen Meals (500 pts), Unpause (500 pts), Upgrade to Monthly Billing (10,000 pts), Try our Milestone Plan (500 pts), 8 Orders Delivered (15,000 pts), 12 Orders Delivered (15,000 pts), 15 Orders Delivered (15,000 Pts), Schedule 10 Month Check Up (500 pts).
Company may, in its discretion, allow points to be earned for other actions from time to time. Pancakes From Scratch reserves the right to change acquisition values at any time, even after purchase and without notice. Pancakes From Scratch reserves the right to change the number and type of additional benefits offered to members of Pancakes From Scratch Rewards in its sole discretion at any time.
When Points Are Added to Your Pancakes From Scratch Rewards Account
Generally, Points are automatically added to your Pancakes From Scratch Rewards account within 3-5 business days action taken.
If you void a purchase or revoke an action made to your Pancakes From Scratch Rewards account, Pancakes From Scratch will deduct the Points that you earned for that action, potentially resulting in a negative Point balance on your Pancakes From Scratch Rewards account.
The Rewards that are available to you through Pancakes From Scratch Rewards are based on the number of Points that you earn. You may redeem Points for the following: $10 credit (1,000 points), $15 Credit (1,500 pts) $20 credit (2,000 pts), Swag: future baby Sleeve Sticker (1,000 pts), Swag: Sticker Tasting Menu (1,000 pts), Swag: Boar Book – future baby (2,500 pts), Swag Food-fetti Long Sleeve Bibs (2,500 pts), Swag: Surprise onesie (2,500 pts), Swag: Mystery Gift (5,000 pts), Feature baby on website (200,000 pts), Elite Collab with us on a new flavor named after your babe (400,000 pts), $50 Donation to your favorite charity (10,000 pts), Zoom Call with Founders (100,000 pts), Feature baby on Social (200,000 pts).
Company may, in its discretion, allow points to be redeemable for other items of merchandise from time to time. Pancakes From Scratch reserves the right to change redemption values at any time, even after purchase and without notice. Pancakes From Scratch reserves the right to change the number and type of additional benefits offered to members of Pancakes From Scratch Rewards in its sole discretion at any time.
Points accrued in your Pancakes From Scratch Rewards account expire eighteen months (18) months after the calendar month in which such Points were earned. For example, if you earn Points on January 10, 2020, they will expire on July 1, 2021. The oldest accrued Points will be used first for redemptions. You can view and track your Points balance and available Rewards, as well as any additional benefits for which you are eligible as a Pancakes From Scratch Rewards member, on pancakesfromscratch.com.
Other Important Information You Should Know
There are no participation or membership fees associated with Pancakes From Scratch Rewards. Points accrued in connection with Pancakes From Scratch Rewards are promotional, have no cash value and cannot be redeemed for cash. In addition, your redemption of Points accrued in connection with Pancakes From Scratch Rewards cannot be combined with any other offers or discounts that are applicable to the Rewards for which you are redeeming such Points, unless otherwise expressly indicated by Pancakes From Scratch.
Your Points and Rewards registered to your Pancakes From Scratch Rewards account, and your Pancakes From Scratch Rewards account are personal to you and may not be sold, transferred or assigned to, or shared with, family, friends or others, or used by you for any commercial purpose. You may have only one (1) Pancakes From Scratch Rewards account that is personal to you. At no point will Pancakes From Scratch Rewards members be able to combine balances of Points.
Without notice to you, Pancakes From Scratch reserves the right to suspend any Pancakes From Scratch Rewards membership registered to your Pancakes From Scratch Rewards account and/or terminate your Pancakes From Scratch Rewards account and/or your participation in Pancakes From Scratch Rewards if Pancakes From Scratch determines, in its sole discretion, that you have violated these Terms or that the use of your Pancakes From Scratch Rewards account is unauthorized, deceptive, fraudulent or otherwise unlawful. Pancakes From Scratch may, in its sole discretion, suspend, cancel or combine Pancakes From Scratch Rewards accounts that appear to be duplicative. In the event that your participation in Pancakes From Scratch Rewards is terminated, all accrued Points in your Pancakes From Scratch Rewards: account are void.
Without notice to you, Pancakes From Scratch also reserves the right to “unregister” and make ineligible for Pancakes From Scratch Rewards any Pancakes From Scratch Rewards account that has been inactive for two (2) consecutive years. Inactivity is defined as no Points earned during such two (2) consecutive year period. In the event that your Pancakes From Scratch Rewards account is unregistered or rendered inactive, all accrued Points in your Pancakes From Scratch Rewards account are void.
Pancakes From Scratch reserves the right to change, modify, discontinue or cancel Pancakes From Scratch Rewards or any part of Pancakes From Scratch Rewards, at any time and in its sole discretion, without notice to you.